FAQ

How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times may vary depending on your location and shipping method.

How can I track my order?

Once your order has shipped, you’ll receive a tracking number by email. You can use it to check your delivery status.

Can I change or cancel my order?

If your order hasn’t been shipped yet, please contact us as soon as possible. We’ll do our best to assist you.

What if I receive the wrong or damaged item?

Please contact our customer service with your order number and photos of the item. We’ll help resolve the issue as quickly as possible.

How can I contact customer service?

If you have any questions regarding your order or products, please contact us via our customer service email (covio01@outlook.com). We will get back to you as soon as possible.